Privacy Policy

 

– ELEV8.gr is not responsible for any delays in any order as the delivery time depends on third party services and can be affected by weather conditions and other factors.

– ELEV8.gr is not responsible for the use of the products purchased by the consumer. The products are available packaged under the responsibility of the companies that produce them. In any case, all our products come from selected sources and the emphasis is on quality.

-All transactions are carried out confidentially and your personal data are not provided to third parties except those you register in third party services (for example when paying for the order through billing services)

PRODUCT RETURNS – WARRANTIES – SUBSCRIPTION

Your legal rights arising from the provisions on the sale of consumer goods and guarantees of the Civil Code (such as the right to rectification or replacement – unless such action is impossible or requires disproportionate costs – the right to reduce the price, the right to withdraw from the contract -unless it is an insignificant real defect- due to a real defect or lack of agreed capacity), of art. 5 of Law 2251/1994, as well as any other consumer protection provision, are not affected in any way by the commercial guarantee offered by the manufacturer of the respective product. ELEV8.gr has full responsibility and undertakes all the commitments provided by law and its provisions regarding your rights as a consumer.
For information on the commercial warranty of the product you have purchased, please also refer to the product packaging.

Product returns at our expense:
Returned products are charged to us when

1. In all cases in which other than those sold, by type or quantity, are delivered.

2. In the event that during delivery the item has a damaged package, completely or in most of it.

3. In the event that the item is found to have a manufacturing defect (provided this is confirmed by the authorized repairer who provides the guarantee of good operation).

4. In the case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with us.

5. In cases of returns at our expense, the products must be returned in the condition received by the customer and at the time agreed upon. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement based on this condition is waived.

6. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. VAT, Retail Account, etc.) and its complete packaging (unless it is a defect found later after delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors when the item was delivered). The return of the products at our expense will be carried out by courier.

7. In case of return of the products depending on the case, a repair or replacement will be carried out, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, so, provided that the products have been previously received and checked by us, in case of cancellation, the refund to the customer will be done in the same way as the payment was made or after consultation. Any third party service charges (such as card transaction fees, non-refundable). The refund will be made within fourteen (14) working days of both the product and the price.

8. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

Right of withdrawal

1. From the initial submission of the customer’s order up to a deadline of 14 calendar days from delivery.

2. This withdrawal is without justification and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.

3. The declaration of withdrawal is exercised through the contact form on our page and our store is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it is received.

4. Following the declaration of withdrawal, ELEV8.gr is obliged to return the price collected unless the product falls under the exceptions defined by law.

5. Refunds to the customer, as long as the withdrawal is legal and does not fall under the exclusions, will be made once the product is returned undamaged within 14 days of our receipt of the withdrawal notice. Refunds will be made upon consultation.

6. The refund will be made no later than within fourteen (14) working days of both the product and the price.

7. Delivery costs are not refunded unless the customer has chosen a delivery method other than the cheapest standard delivery method offered by the store. The customer is also obliged to return the products within 14 calendar days from the day on which he communicated the withdrawal.

8. The customer is responsible for compensating the store if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the store is entitled to agree with the customer the compensation, even and with mutual netting.

Exceptions to withdrawal:
There is NO rescission in

• Products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items and items that involve physical use or may come into contact with the customer’s body .

TRANSPORTATION

The shipping cost (without cash on delivery) is set at 2.50 euros. The cost of cash on delivery is set at 2 euros.

Harmonization with the EU regulation – GDPR

Part A

The website fully complies with the provisions of the new EU regulation for the protection of personal data (GDPR – General Data Protection Regulation). The website collects absolutely no personal data beyond what your operating system and your browser automatically sends so that the website can be visible on your computer. For any data it sends to our hosting server (eg your ip and the browser and operating system version you use) you have already given your consent, using the specific operating system and browser you have chosen.

In any case, all data that reaches our server is secured with the most modern security available today for hosting servers (ssl encryption, 4 different levels of control and protection of the hosting server, always up-to-date website application code). These data remain as on all servers in the form of logs and every few 24 hours they are destroyed as newer ones are created. Logs on the website hosting server are destroyed within 48 hours.

The website expressly states that it does not use any such data for processing and for any purpose whatsoever. Third-party services with which it cooperates may use this data exclusively for statistical purposes, and these services are responsible for compliance with the new regulation. In any case, we carefully choose the services we work with, which are currently google and cloudflare services.

All website data is hosted in datacenters within the European Union and all backups as well. The backup files are kept in a secure location, encrypted, within the European Union, and only the system administrator can access and decrypt them for restoration.

The site bears no responsibility for malfunctioning of datacenters and technologies widely used today on the internet. It is our obligation to immediately update these services with upgrades, when there are upgrades, which we check daily and systematically.

Cookies

The site can use cookies to identify the visitor / user of certain services and pages of the site (e.g. newsletters). Cookies are small text files that are stored on the hard drive of each visitor / user and do not take notice of any document or file from their computer. They are used to facilitate the access of the visitor / user regarding the use of specific services of the node, for statistical reasons in order to determine the areas in which the services of the node are useful or popular or for marketing reasons. The visitor / user of the node can set his server in such a way that it either warns him about the use of cookies in specific services of the node or does not allow the acceptance of the use of cookies in any case. In case the visitor / user of the specific services and pages of the node does not wish to use cookies for his identification, he cannot have further access to some of these services.

Adsense – Το cookie DoubleClick

The DoubleClick cookie is used by Google in the advertisements displayed on the websites of its partners, such as websites that display AdSense ads or that participate in ad networks certified by Google. When a user visits a partner’s website and sees or clicks on an advertisement, a cookie may be stored on that end user’s browser. Third-party vendors, including Google, use cookies to show you ads based on a user’s previous visits to your website.

Google’s use of the DoubleClick cookie allows it and its partners to serve ads to your users based on their visit to your websites and/or other websites on the internet.

Users can opt out of the use of the DoubleClick cookie for interest-based advertising by going to their Ads Settings.

:: Users can find out more information about the DART cookie by visiting the following address http://www.google.com/privacy_ads.html

Other Data Collection Exceptions

Services and features provided through the website require the completion of certain information. By completing these details, you immediately accept their publication for as long as you wish. In the event that you request that any item be completely deleted, the site is required to delete it within 48 business hours. In no case will any of your personal data be given without your consent for the use of the website, beyond what is automatically sent by your operating system and your browser (as mentioned in part A). For any additional service of our website required, you will either be asked if you give your consent, or you will have to complete these details yourself and at your own risk.

Management of personal data based on Greek law

The management and protection of the personal data of the visitor/user of the services of the hub is subject to the conditions of this section as well as the relevant provisions of the Greek Law (Law 2472/1997 on the protection of the individual from the protection of personal data as supplemented by the decisions of the President of the Personal Data Protection Committee, Presidential Decrees 207/1998 and 79/2000 and article 8 of Law 2819/2000) and European law (directives 95/46/EC and 97/66/EC ). The present terms are formulated taking into account both the rapid development of technology and in particular the Internet and the existing – although not fully developed – network of legal regulations regarding these issues. In this context, any possible relevant regulation will be the subject of this section. In any case, the hub reserves the right to change the terms of protection of personal data after informing the visitors / users and within the existing or potential legal framework. If a visitor / user does not agree with the terms of protection of personal data provided in this section, he must not use the services of the hub.

Links to other sites (“Links”)

node ω includes links (“links”) to other websites which are not controlled by it but by third parties (natural or legal persons). In no case is the node responsible for the Personal Data Protection Terms which they follow.

General terms of protection of personal data

The hub protects the personal nature of your data and may not transfer them to any third party (natural or legal person) for any reason with the exception of relevant provisions of the law and only to the competent authorities.

The technical staff of the node is not considered a third party regardless of the type of contract that exists between the node and the owner of the content. This applies even if the contract between the hub and the content owner is oral or implied.

Visitors / users of the site who are minors have access to the services of the site only with the consent of their parents or guardians.

The visitor/user of the pages and services of the Network gives his consent to the following terms of use, which apply to all the content, pages, graphics, images, photos and files included in the site. Therefore, you must read these terms carefully before visiting or using the site’s pages and services. If he does not agree, then he must not use the services and content of the site. The visitor / user is requested to check the content of the specific pages for possible changes. Continuing to use the site even after any changes means the visitor/user’s unreserved acceptance of these terms.

Guest / user responsibility

The visitor/user of the site’s pages and services assumes responsibility for any damage caused to the site by bad or unfair use of the relevant services.

Applicable Law and Other Terms

The above terms and conditions of use of the hub, as well as any modification, change or alteration thereof, are governed and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms. This constitutes the entire agreement between the hub and the visitor/user of its pages and services and only binds them. No modification of these terms shall be considered and shall not form a part of this agreement unless made in writing and incorporated herein.